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THCSS Help Center

THCSS AI Assistant App: Sign-In & Login Guide

The THCSS AI Assistant App (https://app.thcss.in) is the clinical decision support workstation for enrolled homeopathic practitioners. This guide explains how to sign in to the application for the first time, how to set up an optional password after sign-in, and how to resolve common login or email issues.

[!NOTE] Looking for Courses? Educational courses, lecture videos, and live Q&A sessions are hosted on dedicated course member areas. If you need assistance accessing your courses, visit our THCSS Courses: Portal Login & Access Guide.

1. How App Access Is Provisioned After Purchase

Section titled “1. How App Access Is Provisioned After Purchase”

When you purchase a Monthly or Annual subscription to the THCSS AI Assistant App:

  1. Automated Account Provisioning: Your application account is created automatically using the email address you entered during checkout.
  2. First-Time Sign-In Requires Secure Magic Link: An automated sign-in email containing your single-click access link is dispatched to your registered email address.
  3. No Software Installation Required: The THCSS AI Assistant App runs securely in any modern desktop or tablet web browser.
Section titled “2. First-Time Sign-In: Secure Magic Link First”

[!IMPORTANT] New Users: Do Not Attempt Password-Only Sign-In First
Although the login screen at https://app.thcss.in displays email and password fields, a newly provisioned account does not yet have a password set. Attempting password-only sign-in before completing the initial Magic Link authentication will result in an invalid credentials error.
All first-time subscribers must complete their initial sign-in via Secure Magic Link.

Step-by-Step: Your First Sign-In

Section titled “Step-by-Step: Your First Sign-In”
  1. Check Your Email: Open the automated sign-in email sent to the email address registered during checkout.
    • Alternatively, if you are on https://app.thcss.in: Enter your registered email address in the Email field and click “Send Secure Login Link”.
  2. Click the Access Link: Click the secure link in your email to authenticate immediately and load your clinical workstation.
  3. Set Up a Password (Optional, for Returning Access): After logging in through your Magic Link, you can establish an account password through the supported application settings flow so that you can sign in with a password in future sessions.

3. Returning User Sign-In Methods

Section titled “3. Returning User Sign-In Methods”

Returning practitioners who have already completed their first-time login may sign in using either of the following supported methods:

Method A: Sign In with Email and Password

Section titled “Method A: Sign In with Email and Password”

(Available once you have set up a password following your initial Magic Link sign-in)

  1. Navigate to https://app.thcss.in.
  2. Enter your registered email address.
  3. Enter your account password.
  4. Click Sign In.
  5. Your clinical workspace loads automatically.
Section titled “Method B: Sign In with Secure Magic Link (Passwordless)”

You can continue signing in passwordlessly at any time:

  1. Navigate to https://app.thcss.in.
  2. Enter your registered email address.
  3. Click “Send Secure Login Link”.
  4. Open the email sent to your inbox and click the single-click sign-in link to enter your workspace.

Method C: Resetting Your Password

Section titled “Method C: Resetting Your Password”

If you have established a password but forgotten it:

  1. On the sign-in screen at https://app.thcss.in, click “Forgot password?”.
  2. Enter your registered email address.
  3. Click “Send Reset Link”.
  4. Open the password reset email and follow the link to choose a new password (minimum 6 characters).
Section titled “4. Prominent Email Delivery Troubleshooting (Magic Link Not Arriving)”

If your Magic Link or sign-in email does not appear in your inbox within 2 to 3 minutes, follow this verification checklist:

[!IMPORTANT] Check Spam / Junk & Secondary Tabs First:

  1. Check Your Spam or Junk Folder: Automated transactional sign-in emails are occasionally misrouted by aggressive spam filters.
  2. Check Promotions or Updates Tabs: If you use Gmail, Yahoo Mail, or categorized email clients, inspect the Promotions and Updates tabs.
  3. Verify the Purchase Email Address: Confirm that you are checking the exact email address used during your subscription purchase. Check for typos or alternate personal/clinic email accounts.
  4. Search Your Inbox: Search for messages containing THCSS or app.thcss.in.

5. Common Troubleshooting & Solutions

Section titled “5. Common Troubleshooting & Solutions”
Section titled “Issue 1: Magic Link Does Not Log You In on Mobile”
  • Why this happens: Some mobile email apps (such as Gmail, Yahoo, or Outlook mobile apps) open links inside their own restricted in-app browser instead of your device’s default web browser (Safari on iPhone, Chrome on Android). Because the in-app browser does not share your standard web cookies or session storage, authentication cannot complete.
  • Solution:
    1. In your mobile email app, long-press the sign-in button or link and choose “Copy Link”.
    2. Open your device’s primary web browser (Safari on iOS, Chrome on Android).
    3. Paste the copied link into the address bar and press Enter.

Issue 2: Page Pauses on “Authenticating…”

Section titled “Issue 2: Page Pauses on “Authenticating…””
  • Why this happens: A brief network latency occurred during the initial session handshake.
  • Solution: Refresh your browser page (F5 on Windows, Cmd+R on Mac). If the link has expired, request a fresh Magic Link from https://app.thcss.in.

Issue 3: “This email is not enrolled in THCSS” Message

Section titled “Issue 3: “This email is not enrolled in THCSS” Message”
  • Why this happens: The email address entered does not match an active account record, or your purchase was made under a different email address.
  • Solution:
    1. Check the spelling of your email address for any typographical errors.
    2. If you recently completed checkout, please allow 2 to 3 minutes for automated account provisioning to finalize.
    3. If you still cannot sign in, contact product support with your purchase receipt.

Issue 4: “Too many attempts” Message

Section titled “Issue 4: “Too many attempts” Message”
  • Why this happens: Temporary rate limiting is applied when multiple sign-in attempts or Magic Link requests occur in rapid succession.
  • Solution: Wait 5 to 10 minutes before requesting a new sign-in link.

6. THCSS Product Support Assistance

Section titled “6. THCSS Product Support Assistance”

If you need assistance accessing your account or resolving a sign-in issue:

  • Email: support@thcss.in (Subject: LOGIN ASSISTANCE - [Your Email])
  • Product Support Phone: +91-11-6926-1663 (Monday–Friday, 10:00 AM – 6:00 PM IST)
  • Directory: For full contact channels, visit the Contact & Support Directory.

(Note: THCSS Product Support will never ask you to share your password or Magic Link).