Cancellation & Refund Policy

The Homeopathic Clinic Success System (THCSS), operated by Samanta Growth Ventures LLP, provides digital clinical software and educational programs for healthcare practitioners.

All software subscriptions and educational courses are electronically provisioned. Because access to proprietary materials and online software is granted upon account setup, the following cancellation and refund terms apply.

1. Software Subscriptions Cancellation & Renewal Terms

Subscription Cancellation Procedure

How to Cancel: You can cancel your subscription renewal at any time by emailing support@thcss.in from your registered purchase email address.
Effective Date: Cancellations take effect at the end of the current billing cycle. You maintain full access to the software until that date.
Recurring Renewal Fees: Once a billing cycle has been charged, subscription fees for that cycle are non-refundable. We do not provide prorated refunds for partial billing periods.
Evaluation Periods & Terms: For plans with an applicable evaluation or trial window, please refer to the specific terms stated on your order confirmation and checkout page for eligibility deadlines.

Annual & Multi-Month Subscriptions

Renewal Opt-Out: Subscribers may opt out of automatic renewal at any time during their active term by notifying support@thcss.in.
Digital Provisioning Policy: Because full digital software access and bundled educational materials are unlocked upon enrollment, subscription fees are non-refundable once provisioned, except under the administrative billing corrections described below.

2. Courses & Educational Programs

Digital Provisioning: Educational mentorship programs, masterclasses, and video training courses are electronically provisioned upon purchase.
Access Terms & Eligibility: Access periods, curriculum entitlements, and refund eligibility are governed by the specific purchase terms agreed upon at enrollment. Once access credentials and course materials are delivered, course fees are non-refundable.

3. Administrative Billing Corrections & Duplicate Charges

Full refunds are promptly issued in the following situations:

Duplicate Charges: A network issue or processing error resulted in duplicate debits for the same order.
Billing Amount Discrepancy: The amount debited differed from the advertised order total.
Provisioning Issue: A technical issue prevented access from being activated, and our technical support was unable to resolve the issue within 48 business hours of notification.

To request a review under these exceptions, please contact support@thcss.in within 7 business days of the transaction, including your payment receipt or transaction reference.

4. Electronic Delivery

All THCSS software access, mentorship materials, and educational courses are delivered electronically online. No physical media or tangible goods are shipped.

5. Support & Inquiries

If you have questions about this policy or need help with your account:

Email: support@thcss.in (Subject: CANCELLATION REQUEST or BILLING ADJUSTMENT)
Product Support Phone: +91-11-6926-1663 (Monday–Friday, 10:00 AM – 6:00 PM IST)
Directory: For full contact channels, visit the Contact & Support Directory.