I Haven't Received My Course Access Email

When you purchase a THCSS educational course, an automated course-access email is generated and sent to the email address registered during checkout. If this email has not appeared in your inbox, please follow this checklist before contacting support.

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1. Five-Step Email Verification Checklist

[!IMPORTANT] Automated transactional emails are occasionally filtered by email service providers into secondary folders. Please perform these checks first:

Step 1: Check Your Main Inbox

Allow 5 to 15 minutes after transaction completion for automated enrollment provisioning to complete.

Step 2: Check Your Spam / Junk Folder

Automated enrollment emails containing login links are sometimes classified as unsolicited mail by aggressive spam filters. Inspect your Spam (or Junk) folder thoroughly.

Step 3: Check Promotions & Updates Tabs

If you use Gmail, Yahoo Mail, or another provider that automatically sorts incoming messages into categories or tabs:

• Check your Promotions tab.
• Check your Updates tab.
• In desktop or mobile clients, check “All Mail” or “Other” tabs.

Step 4: Verify the Email Address Used at Checkout

Ensure that you are checking the exact email address entered on the checkout form.

• Did you use a personal email instead of your clinic address?
• Did an autofill tool insert an alternate or older email address?
• Check your payment confirmation or bank alert to verify which email address received the transaction receipt.

Step 5: Search Your Mailbox

In your email client’s search bar, search for messages containing:

• Dr. Arpana
• THCSS
• membership
• Course Access

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2. What NOT to Do

• Do Not Make Duplicate Purchases: If your account or card was already debited, do not re-submit checkout. Duplicate charges can occur if transactions are repeated unnecessarily.
• Do Not Share Sensitive Credentials: THCSS Product Support will never ask you for your email password, credit card PIN, or banking passwords.

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3. What to Do If the Email Is Still Missing

If you have completed the checklist above and your course-access email has still not arrived:

1. Gather Your Enrollment Information:

   • The full name used during enrollment.
   • The exact email address entered on the checkout form.
   • The name of the course purchased (e.g., THCSS Master Practitioner Program, Clinic Revenue Growth System, 10 Remedy Families, or specific Academy course).
   • Your payment receipt, order number, or transaction reference (from your payment provider or confirmation SMS/email).

2. Contact Course Support:

   • Email: Send a message to support@thcss.in.
   • Subject Line: Use COURSE ACCESS ASSISTANCE - [Your Registered Email].
   • Body: Include your purchase details and transaction receipt.

3. Telephone Assistance:

   • Phone: +91-11-6926-1663
   • Operating Hours: Monday–Friday, 10:00 AM – 6:00 PM IST.
   • A support representative will verify your payment record and manually dispatch or reset your portal access credentials.